The strategy planner download is used as part of the set up the Strategy Planner view, it creates customer journeys for that view
| Sheet | Description |
| Physical Process to Cust Serv Qual Values | Lists for use in drop down in the main sheets, ensure any scores you add in the pink tabs are best 10 to worst -10 |
| Value Streams | The value streams that will map to the customer journeys (via the value stages). |
| Value Stages | The stages, which map to a value stream and are used in the customer journeys. |
| Customer Journeys | The customer journeys and the products they support. |
| Customer Journey Phases | Maps the phases and the customer journeys they support, plus the customer emotions at each phase |
| CJPs to Value Stages | Simple mapping |
| CJPs to Phys Procs | Simple mapping |
| CJPs to Emotions | Simple mapping |
| CJPs to Service Quality Values | Simple mapping |