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View: Business Process Analysis for Business Domain: Management Services

Business Capability to Business Process Analysis

The following table describes the Business Capabilities that are mapped to this business area, the Business Processes that realise each capability and the applications that are being used to implement the each process. Information about the supplier and the technology products used is also shown.

Business Domain: Management Services

Business Capability Business Processes Supporting Applications Supplier Technology Product Name
Acquisition Management
Monitoring and assessment of potential acquisitions for the organisation		 Identify Acquisition Targets Bloomberg Intelligence Bloomberg
Experian Experian
Microsoft O365 Microsoft
BlackCurve BlackCurve
Euromonitor International - No information
    Initiate Acquisition ADEXCell Energy Manager Dexma
    Oracle Planning and Budgeting Cloud Oracle
    Microsoft O365 Microsoft
    Oracle Netsuite Oracle No information
      Review Targets and Recommend ADEXCell Energy Manager Dexma
      Microsoft Project Server Microsoft
      Bloomberg Intelligence Bloomberg
      Oracle Planning and Budgeting Cloud Oracle
      Microsoft O365 Microsoft
      Alliance & Partner Strategy Management
      Strategy definition for alliances and partners      		 Develop Alliance/Partner Relationships PRS -
      Identify Alliance/Partner Opportunities PRS -
      Monitor Alliances/Partners PRS -
      Business Continuity Management
      Management of the business continuity in the event of a failure      		 Communicate Business Continuity Policy & Procedures Microsoft O365 Microsoft
      Maintain Business Continuity Policy & Procedures Microsoft O365 Microsoft
      Test Business Continuity Policy & Procedures Microsoft Project Server Microsoft
      Corporate Risk Management
      Management of corporate risk      		 Create Mitigation Reports Microsoft O365 Microsoft
      Define Corporate Risks Entronix EMP Entronix
      Report on Corporate Risk Microsoft O365 Microsoft
      Track & Review Corporate Risks Entronix EMP Entronix
      Data Management
      The management of data assets within the organisation      		 Perform Data Analytics Tableau Tableau
      Produce Reports Tableau Tableau
      Source and Collate Data DMS -
      Employee Development
      Employee personal development and training etc      		 Create Training Plans Workday Workday
      Identify Skills Gaps and Candidates Workday Workday
      Identify Skills Requirements Workday Workday
      External Relationship Management
      Management of external partners      		 Communicate to External Suppliers PRS -
      Task2 -
      Engage External Suppliers PRS -
      Review External Suppliers PRS -
      Track External Supplier PRS -
      Facilities Management
      Buildings security, maintenance of premises and sites      		 Manage Security WASP Enterprise WASP Enterprise
      Paxton Net2 Paxton Access
      Monitor Buildings WASP Enterprise WASP Enterprise
      Paxton Net2 Paxton Access
      Perform Safety Checks Microsoft O365 Microsoft
      Plan Refurbishments Microsoft O365 Microsoft
      Finance Management
      Management of the organisation's financial requirements and obligations      		 Manage Accounts Payable Workday Workday
      Manage Budgets - - -
      Manage GL Workday Workday
      Perform General Accounting and Reporting Workday Workday
      Perform Planning and Management Accounting Oracle Planning and Budgeting Cloud Oracle
      Perform Revenue Accounting Workday Workday
      Process Payroll Xero Xero
      Produce Accounts Workday Workday
      Produce Budgets - - -
      Financial Accounting
      Recording, summarising and reporting of the organisation's financial transactions      		 Manage Accounts Payable Workday Workday
      Manage Budgets - - -
      Perform General Accounting and Reporting Workday Workday
      Perform Planning and Management Accounting Oracle Planning and Budgeting Cloud Oracle
      Perform Revenue Accounting Workday Workday
      Financial Risk Monitoring
      Ongoing monitoring of financial risk for exposure tracking purposes      		 Create Mitigation Plans Microsoft O365 Microsoft
      Model Financial Risks Oracle Planning and Budgeting Cloud Oracle
      Monitor Financial Exposures Oracle Planning and Budgeting Cloud Oracle
      Forecasting Management
      Prediction of the organisation's position in the future based on trends      		 Create Forecasts ClearPoint Strategy ClearPoint
      Monitor Environmental Trends SPM ProcessMAP
      Monitor Forecasts Entronix EMP Entronix
      ADEXCell Energy Manager Dexma
      Monitor Market Trends Tableau Tableau
      Monitor PESTLE Bloomberg Intelligence Bloomberg
      HR Management
      The management of Human Resources      		 Communicate Policies Microsoft O365 Microsoft
      Create Training Plans Workday Workday
      Define Employee Brand Microsoft O365 Microsoft
      Engage Employees Microsoft O365 Microsoft
      Engage Recruitment Partners PRS -
      Identify Role Gaps Workday Workday
      Identify Skills Gaps and Candidates Workday Workday
      Identify Skills Requirements Workday Workday
      Manage HR Policies Workday Workday
      Manage Network Faults and Outages Entronix EMP Entronix
      Manage Onboarding Workday Workday
      Manage Pay Workday Workday
      Manage Recruitment Workday Workday
      Manage Staff Workday Workday
      Monitor At Risk Employees Workday Workday
      Monitor Bonuses Workday Workday
      Monitor Employee Retirement Patterns Workday Workday
      Monitor Pay Scales Workday Workday
      Monitor Pensions Workday Workday
      Perform Utility Network Performance Optimization ADEXCell Energy Manager Dexma
      Plan Resource Needs Microsoft Project Server Microsoft
      Hedging Management
      Management of hedging requirements for the business to mitigate risk      		 Action Hedging Microsoft O365 Microsoft
      WorkMan -
      Identify Hedging Opportunities CTXGlobal CTXGlobal
      Model Hedging Opportunities CTXGlobal CTXGlobal
      IT Management
      Management of information technology to support the business      		 Maintain Systems GenMan -
      Manage User Technology ServiceNow ServiceNow
      Provide Systems Support ServiceNow ServiceNow
      Inventory Management
      Management of the inventory of assets      		 Forecast Inventory Requirements Oracle Netsuite Oracle No information
        Produce Inventory Reports Oracle Netsuite Oracle No information
          Replenish Inventory CloudBuy CloudBuy
          Track Inventory Oracle Netsuite Oracle No information
            Legal Management
            Management of legal requirements to support the business            		 Manage Legal Actions Microsoft O365 Microsoft
            Provide Legal Advice Microsoft O365 Microsoft
            Validate Contracts CloudBuy CloudBuy
            ContractWorks ContractWorks
            PRS -
            Logistics Management
            Logistics to ensure smooth flow of assets and materials to and from sites            		 Allocate Schedules GenSched -
            Monitor Schedules GenSched -
            Plan Schedules GenSched -
            Materials Management
            Management of materials required by the organisation            		 Allocate Materials Oracle Netsuite Oracle No information
              Monitor Materials Stock Oracle Netsuite Oracle No information
                Reorder Materials CloudBuy CloudBuy
                Operating Strategy Management
                Definition of the operating strategy for the organisation                		 Define Operational Strategy ClearPoint Strategy ClearPoint
                Oracle Planning and Budgeting Cloud Oracle
                Manage Operational Change Microsoft Project Server Microsoft
                Review Operational Performance Tableau Tableau
                Track Operational Improvement Tableau Tableau
                Opportunity Management
                Management of opportunities the organisation can leverage to improve itself                		 Identify Opportunities GenMan -
                Model Opportunity Impacts Tableau Tableau
                Review Opportunities Tableau Tableau
                Order Management
                Management of orders for equipment and inventory                		 Approve Orders Oracle Netsuite Oracle No information
                  Create Orders Oracle Netsuite Oracle No information
                    Track Orders CloudBuy CloudBuy
                    Payroll Processing
                    Processing of staff payroll                    		 Process Payroll Xero Xero
                    Portfolio Risk Management
                    Management and monitoring of the portfolio risk                    		 Develop Business Risk Mitigation Plans Microsoft O365 Microsoft
                    Identify Business Risks Microsoft O365 Microsoft
                    Implement & Communicate Risk Plans Microsoft O365 Microsoft
                    Quantify Business Risk Microsoft O365 Microsoft
                    Receivables Management
                    Management of receivables                     		 Contact Clients Microsoft Dynamics Microsoft
                    Manage Receivables Workday Workday
                    Monitor Receivables Workday Workday
                    Recruitment
                    Recruitment of resources into the business                    		 Define Employee Brand Microsoft O365 Microsoft
                    Engage Recruitment Partners PRS -
                    Identify Role Gaps Workday Workday
                    Manage Onboarding Workday Workday
                    Regulatory Compliance
                    Compliance with regulator leads                    		 Monitor Compliance Entronix EMP Entronix
                    Monitor Regulation Microsoft O365 Microsoft
                    Produce Compliance Reports Microsoft O365 Microsoft
                    Report to Regulator Microsoft O365 Microsoft
                    Regulatory Compliance Management
                    Management of regulator compliance and risk                    		 Engage Regulator Microsoft O365 Microsoft
                    Monitor Compliance Entronix EMP Entronix
                    Produce Regulator Reports Microsoft O365 Microsoft
                    Remuneration, Rewards and Retention
                    Employee management and pay                    		 Manage Pay Workday Workday
                    Monitor At Risk Employees Workday Workday
                    Monitor Bonuses Workday Workday
                    Monitor Pay Scales Workday Workday
                    Retirement Planning
                    Monitoring of retirement requirements of the organisation                    		 Monitor Employee Retirement Patterns Workday Workday
                    Monitor Pensions Workday Workday
                    Strategic Relationship Management
                    Managing relationships from a strategic perspective                    		 Define Relationship Programmes Microsoft Dynamics Microsoft
                    Manage Relationship Communications PRS -
                    Monitor Relationships Effectiveness PRS -
                    Track Relationship Performance Microsoft Dynamics Microsoft
                    Supplier Management
                    Management of suppliers to the organisation                    		 Communicate to Suppliers PRS -
                    Task2 -
                    Manage RFPs PRS -
                    Monitor Supplier Licenses PRS -
                    Perform Due Diligence Experian Experian
                    Track Suppliers PRS -
                    Target Management & Monitoring
                    Monitoring of targets and performance against those targets of the organisation                    		 Agree Strategic KPIs Essential EAS
                    Define Strategic KPIs ClearPoint Strategy ClearPoint
                    Manage KPI Reporting Tableau Tableau
                    Track KPIs Tableau Tableau