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View: Business Process Analysis for Business Domain: Digital Services

Business Capability to Business Process Analysis

The following table describes the Business Capabilities that are mapped to this business area, the Business Processes that realise each capability and the applications that are being used to implement the each process. Information about the supplier and the technology products used is also shown.

Business Domain: Digital Services

Business Capability Business Processes Supporting Applications Supplier Technology Product Name
Client Management
The management of clients of the organisation		 Manage Clients Microsoft Dynamics Microsoft
Perform CRM Microsoft Dynamics Microsoft
Send Communications Microsoft Dynamics Microsoft
Set-up Clients Microsoft Dynamics Microsoft
Track Client Usage Microsoft Dynamics Microsoft
Distributor Management
Management of distributors within our network		 Manage Distributor Communications PRS -
Produce Distributor Reporting PRS -
Provide Distributor Analytics Tableau Tableau
Track Distributor Performance PRS -
Meter Management
Management of energy meters used by clients		 Collect Meter Data - AsiaPac Entronix EMP Entronix
EnergyCap EnergyCap No information
    Aggregate and Distribute Data DMS -
    Collect Meter Data - EU Entronix EMP Entronix
    ADEXCell Energy Manager Dexma
    Voltex Voltex
    Install/Remove/Energise/Re-Energise Meters Entronix EMP Entronix
    ADEXCell Energy Manager Dexma
    Voltex Voltex
    EnergyCap EnergyCap No information
      Manage and Test Meters Entronix EMP Entronix
      ADEXCell Energy Manager Dexma
      Manage Meter Information Entronix EMP Entronix
      ADEXCell Energy Manager Dexma
      Operate Advanced Metering Infrastructure Entronix EMP Entronix
      ADEXCell Energy Manager Dexma
      Process Meter Data Entronix EMP Entronix
      Procure Meter Components CloudBuy CloudBuy
      Reliability Monitoring
      Monitoring of assets and reliability for maintenance purposes      		 Perform Utility Network Performance Optimization ADEXCell Energy Manager Dexma