View: Business Process Model - A1 Analyse & Resolve IT Services Availability Performance Reports

Description

The following table provides high level details for the A1 Analyse & Resolve IT Services Availability Performance Reports process.
Description To use monitoring reports to analyze its contents and resolve any issues and present them in business terms to relevant stakeholders
Owner Data Centers
Inputs Information
Outputs Information
Starting Events
  • Monitoring Report is Generated
  • An infrastructure incident is logged by the system monitoring tools

Model

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Process Step Decision Owner (Role / Position)
UML Model

Process Steps

The following steps are defined for the A1 Analyse & Resolve IT Services Availability Performance Reports process.
No Step Description Owner Next Step
No Step Description Owner Next Step
1 Analyze monitoring Data and determine poor performance causes Pellentesque imperdiet faucibus nunc. Phasellus interdum egestas eros non ullamcorper.
  • Data Center Specialist
  • 3
2 Analyze incident monitored for cause
  • Data Center Specialist
  • 3
3 Resolve Incident or Poor Performance results
  • Data Center Specialist
  • 4
4 Issue resolved? -
  • 6 [No]
  • 5 [Yes]
5 Prepare a report on the issues and their resolution status Aenean in metus non lacus euismod fringilla. Curabitur id sem viverra orci varius pellentesque in eget risus. Duis ac pretium sem. Proin fermentum tortor in enim lacinia, nec malesuada felis aliquam. In dapibus suscipit libero, et scelerisque erat interdum at.
  • Data Center Specialist
  • 7
6 Report the unresolved issues to the department in charge for support
  • Data Center Specialist
  • 5
7 Review the Issues handling Report with Data Center department manager Gaudium in veritate gens una sumus gloriosus et liber gratia et scientia
  • Data Center Specialist
  • 8
8 Distribute the issues detected reports
  • Data Center Specialist